The Swedish arm of 3 mobile have launched a fully interactive E Commerce service that adds a new level to personalized shopping. It has been hailed as the world’s first online shop with real live sales people. Using webcams and a touch screen interface, customers can interact with call centre sales staff to reflect the same service they would get in-store. With online shopping continuing to rule convenience over the high street, there has been a physical disconnect from the satisfaction and advisory role that the store experience offers.
The 3LiveShop breaks out of the commoditised online shopping routine to give customer a dedicated, informative and exploratory experience that will genuinely help them find a better suited product.
Let this be the first of many more personal customer experiences that use digital technology to the very best of capabilities.
Watch the video here http://www.youtube.com/watch?v=MzX140m_eiQ